Effective Performance Management
All managers should be skilled at performance management. This course will help you build a positive culture within your organisation by dealing with poor performance and growing a team of high performers
Course curriculum
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1
Introduction
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Course aims and introduction by the course instructor
FREE PREVIEW -
How to use this course
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Before we begin... please answer these three questions before starting the course. Thank you
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2
Chapter One - Understanding performance management and setting goals
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Chapter introduction and key outcomes
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What is performance management and why is it important?
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Performance management mindset
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Setting Goals
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Keeping Records
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3
Chapter Two - Recognising poor performers and building individual performance levels
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Chapter Introduction and key outcomes
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Reasons for Poor Performance
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Helping poor performers - focus on behaviour and results
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Helping poor performers - putting it into practice!
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Developing average performers
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Guiding high performers
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4
Chapter Three - Managing conflict, discipline and performance conversations
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Chapter introduction and key outcomes
FREE PREVIEW -
Managing conflict in work
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Managing 'discipline' with employees
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The DESC model -dealing with challenging conversations
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Performance conversations
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Performance Management Quiz
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Useful resources
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