Why effective performance management in work is so important

  • Communications strategy

    60% of companies don’t have a long-term strategy for their internal communications.

  • Clear direction

    57% of employees report not being given clear directions

  • Employee turnover

    Businesses with effective communication are 50% more likely to have lower employee turnover

Course curriculum

  • 1

    Introduction

  • 2

    Chapter One - Defining and understanding communications

  • 3

    Chapter Two - Improving your communication skills

    • Chapter Introduction and key outcomes

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    • Becoming a confident communicator

    • Active listening

    • Clarifying and questioning

    • Non-Verbal Communication

    • Improving Non-verbal communications

    • Getting your message across

    • Consider what you say and how you say it

    • Understanding others views
  • 4

    Chapter Three - Difficult communications, criticism, feedback and MBWA

    • Chapter introduction and key outcomes

    • Difficult communications

    • The DESC model -dealing with challenging conversations

    • Managing criticism

    • Constructive criticism

    • Being persuasive and influential

    • Giving Advice and Information

    • Giving positive feedback
  • 5

    Bonus lesson

    • Management By Walking About - MBWA

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